EchoMatch™
How your rhythm, empathy and clarity compare with the agency's top producers. The benchmark is an anonymized average of the top quartile — no individual agent, call or name is ever shown, and it only appears once at least three agents have logged calls.
Your rank
Your percentile appears once at least three agents have two or more scored calls each — ranking a handful of calls wouldn't be honest.
Match score
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How closely your profile tracks top producers
Your calls
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Sessions included in your average
Benchmark pool
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waiting for enough agents
The top-producer benchmark unlocks once at least three agents have each logged two or more scored calls. Until then this page shows your own averages only.
You vs top producers
Pace, confidence and steadiness combined
Top producers: — · Team: —
no comparison yet
Warmth held through objections
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no comparison yet
Balanced turn-taking, not talking over
Top producers: — · Team: —
no comparison yet
Steady delivery, few tone flips
Top producers: — · Team: —
no comparison yet
Delivery strength while speaking
Top producers: — · Team: —
no comparison yet
Plain language and comprehension checks
Top producers: — · Team: —
no comparison yet
Disclosures said, jargon kept low
Top producers: — · Team: —
no comparison yet
Share of speaking time in the green band
Top producers: — · Team: —
no comparison yet
Coach this next
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Log a few scored calls to see where coaching pays most.
Already strong
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Your strengths appear once there's a benchmark to compare against.