Live coaching demo
Talk for a few seconds and watch the dolphin read your tone, compliance and pacing in real time. Nothing is recorded.
Before Silent Echoes™ listens
- • Tone analysis runs on this device — audio is never recorded or uploaded for it.
- • Live QA is separate and opt-in: only when you press “Start Live QA” are short audio windows sent for transcription, and neither the audio nor the transcript is stored.
- • Only derived numbers (tone score, state changes, cue text) are saved to your account.
- • You can pause coaching for a single call, or disable it entirely, at any time.
- • Revoke this consent whenever you like from Settings.
Live session
Simulated scores. Switch to your microphone or Hume for real analysis.
- Tone score
- 100%
- State
- GREEN
- Green streak
- 00:00 / 10:00
- Green share of speech
- 0% of 00:00
Zone state unlocks at a 10:00 green streak, or 80% green after 02:00 of speech.
Compliance & SOA Fast-Track
2027 rules: TPMO disclaimer before benefits, scope granted on the recorded line.
Energy & pacing guard
Live stamina 100/100 · 0% floor time · 0m since your last break
Next scheduled break reminder in 50m.
Call intelligence
Trust Score, the Empathy Monitor and the Objection Response Analyzer, computed from this call as it runs. Numbers only — no audio and no transcript leave the browser.
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Trust Score™ · waiting for speech
Weighted: pace 30% · confidence 40% · consistency 30%
Warmth through objections — none heard yet
turn-taking balance
Delivery strength while speaking
tone steadiness
Empathy Monitor™
no objections yetWarmth is sampled continuously and compared before and after each objection — the moment where warmth usually collapses.
Current warmth reading: —. Objection windows appear here as they happen.
Objection Response Analyzer™
Start Live QA below and friction phrases — “I can’t afford that”, “I need to think about it” — are flagged here with the recovery move.
Understanding & compliance
The Client Understanding Indicator watches for long monologues and dense language; the Compliance Communication Monitor checks the disclosures were actually said. Both read the transcript already on screen — nothing extra is captured.
No “does that make sense?” heard yet
0 of 7 disclosures heard
SOA voice-capture log
Not asked2027 drops the 48-hour wait, so scope can be taken live. Ask for it plainly and the client's recorded “yes” is timestamped here as a compliance artifact.
Post-call compliance badge
Not cleared yet- · Call recording notice not heard
- · Government-affiliation disclaimer not heard
- · TPMO plans-represented disclaimer not heard
Client Understanding Indicator™
00:00 unbrokenDelivery reads clear. A nudge appears here when you run long or stack up jargon.
- Longest stretch
- 00:00
- Run-on sentences
- 0
- Jargon terms
- 0
Compliance Communication Monitor™
0/7- Call recording notice — not heard yetSay the recording notice now — “this call is recorded for quality purposes.”
- Not affiliated with the government — not heard yetClarify you're an independent agent, not the government or Medicare.
- Plans represented disclosure — not heard yetDisclose which plans you represent — you don't offer every plan available.
- No obligation to enroll — not heard yetRemind them there's no obligation — the decision is entirely theirs.
- Permission to contact / scope of appointment — not heard yetConfirm permission before moving to another product line.
- Effective date stated — not heard yetState the effective date plainly — when coverage actually begins.
- Doctor / drug verification — not heard yetVerify their doctors and prescriptions before recommending a plan.
Coaching aid only — it confirms the words were said, not that the advice was right.
Medicare 2027 checklist
Full CMS briefingWhat changes for the 2027 plan year in the four places this monitor listens.
- Scope of Appointment — 48-hour wait eliminatedWait removed—
Was: A beneficiary had to wait 48 hours after signing an SOA before a personal marketing appointment, and SOAs could not be collected at educational events.
2027: The 48-hour waiting period is eliminated and SOA collection at educational events is permitted. The SOA itself is still required, still scoped to the product lines discussed, and still retained.
Same-day appointments are fine — but the SOA still has to be captured and confirmed on the call before you move to a new product line.
- TPMO disclaimer — trigger is benefits, not the clockNew trigger—
Was: The TPMO disclaimer had to be read within the first minute of the call.
2027: The one-minute rule is gone. The disclaimer must be delivered before any discussion of plan benefits.
The monitor now escalates the moment you introduce benefits, premiums, or copays without having read the disclaimer — say it before the first benefit lands.
- SHIP references removed from the disclaimerScript update—
Was: The standardized disclaimer directed beneficiaries to their State Health Insurance Assistance Program (SHIP).
2027: SHIP references are removed from the required disclaimer language for sales calls.
If your script still names a SHIP, it is running on 2026 language. The monitor flags it live so you can retire the old card.
- Superlatives allowed — misleading claims still are notRelaxed—
Was: Superlatives (“best,” “#1,” “lowest cost”) were prohibited without direct supporting documentation on file.
2027: The blanket prohibition is lifted. The prohibition on misleading, inaccurate, or unsubstantiated statements remains fully in force.
You can say a plan is strong. You still cannot promise it is the cheapest or best for them without backing it up — the monitor surfaces superlatives so you can qualify them on the spot.
Summary of CMS rule changes for coaching purposes — not legal advice. Confirm final requirements with your carrier and compliance team.
CAR Rebuttal Checker™
Listening for objections. When one lands, track your rebuttal here: Confirm the concern, Address it, then Recover back to the sale.
Keyword & Entity Coach™
The phrases this call has to contain, the openings the client gave you, and the wording to avoid.
- TPMO disclaimer
- Scope of Appointment
- Plan benefits
- Provider / network check
- Drug list check
- Out-of-pocket maximum
- Premium / cost
- Effective date
- Enrollment window
Next up: Say the “we do not offer every plan available in your area” disclaimer in the first minute.
