Calibration & privacy
Tune the coach to your voice, your floor and your comfort.
30-second baseline
Speak normally for 30 seconds. Silent Echoes measures your neutral level and shifts the thresholds so soft talkers and noisy rooms aren’t flagged unfairly. The audio never leaves this device.
Sensitivity
Normal — the default beta calibration
Currently green at 80+ and yellow at 50+.
Consent & kill switch
Audio is analyzed in real time and never stored. Only tone scores, state changes and cue text are saved to your account.
Coaching enabled
Global off switch — nothing is captured while this is off.
Microphone capture
Required for coaching on your own delivery.
Customer tab audio
Optional. Adds the customer side of the conversation.
Accessibility
Reduced motion
Keeps the colour signal, removes glow pulses and floating particles.
Mute the mascot
Replaces the dolphin with a small text-only status pill.
The widget is keyboard-movable (arrow keys, shift for larger steps) and announces every cue to screen readers.
Coach on your work screens
Bring the dolphin, a compact caller capture bar and the call flow circle with you on Today, Live demo, Call library, Sales, Calendar. They stay inside Silent Echoes™ — never on other websites. Add your script on the call flow page.
Show the dolphin on my work screens
The same movable mascot from the Live demo screen, remembering where you parked it.
Show the call flow circle on my work screens
A movable circle that fills as you cover each part of the call, with the call clock in the middle.
Show Echo, the dolphin guide
A dolphin in the corner you can ask anything — how a screen works, where to go, or how your own calls are going. This choice is saved on this device.
Let Echo warn me during a call
One short warning at a time — a missing disclosure, a long stretch of talking, a tired voice. Turn it off for silence while you're on a call. Saved on this device.
Dialer integration
Silent Echoes™ can park itself until your dialer actually starts a call, then open and start coaching on its own — you never leave your call tab.
Open automatically when a call starts
Detects an active call from the dialer's own UI (end-call controls, live timers). Off means the widget always coaches while enabled.
One pattern per line, * as a wildcard. Common platforms (Five9, Genesys, Talkdesk, NICE, RingCentral, Dialpad, Aircall, Convoso, Salesforce, HubSpot and more) are already covered out of the box.
Your required phrases
The Keyword & Entity Coach™ already tracks the Medicare essentials — disclaimer, SOA, benefits, network, drugs, out-of-pocket maximum, premium, effective date and enrollment window. Add anything your own process demands and it gets checked off live too.
One phrase per line, up to 20. Matching is case-insensitive.
CRM & webhooks
Push call outcomes, deal changes and compliance alerts to your CRM or automation tool. Each request is signed with HMAC-SHA256 so the receiver can verify it came from you.
Client records
Send a finished call's scores and compliance result onto the client's record. Your token stays on our side — we only show the last four characters back to you.
Include what was said
Off by default. When off, only scores, compliance and your summary are sent.
Nothing connected yet.
Beta agreement
You haven't signed the beta agreement yet. It's required before the desktop build unlocks.
Your data
No audio or stored transcripts exist to export — Live QA transcripts live only in the browser tab that made them. What you can take is the derived data: your sessions, state timeline, cue ratings and these settings. You can take a copy or erase all of it yourself, at any time.
Deleting is immediate and permanent. Your sign-in account stays, so you can start fresh.